Shop Rules

REGULATIONS FOR THE PROVISION OF SERVICES ELECTRONICALLY

Art. 1. [Basic information]

1. These regulations are the regulations for the provision of electronic services via the website: https://candleroom.pl/ (hereinafter referred to as the "Website").

2. The owner and entity providing electronic services via the Website is: Anna Małkiewicz, an entrepreneur entered in the Central Information and Register of Business Activity under the name: Anna Małkiewicz with its registered office in Konstancin-Jeziorna (05-520), ul. Warszawska 17, NIP: 1131979752 (hereinafter referred to as the "Service Provider").

3. You can contact the Service Provider via:
1) e-mail: candleroomwww@gmail.com
2) by phone: 22 844 61 08

4. These regulations were adopted on March 6, 2024.

5. The Service Provider reserves the right to change the Regulations.

Art. 2. [Types and scope of services provided]

1. The website contains basic information about the Service Provider's business: online store.

2. Through the Website, the Service Provider provides paid and free services:
1) within the online store - sale of products
2) creating a user account;
3) subscription to a newsletter with commercial information (promotions, special offers);
4) publication of comments;

3. Paid services are marked in such a way that there is no doubt that using them involves the obligation to pay.

Art. 3. [Technical conditions for using the services]

1. In order to properly use the Website, you should have:
1) device (PC, tablet, smartphone) with an Internet connection,
2) web browser,
3) full legal capacity to make purchases on the Website,
4) e-mail address to make purchases on the Website or subscribe to the newsletter.

2. The publication of illegal content on the Website is prohibited.

Art. 4 [Sale of products]

1. [Placing orders]:
a. To successfully place an order, you must provide the data specified in the order form. The data should be true and up-to-date.
b. The sales contract is concluded after you provide the mandatory data, click the "Buy and pay" option, pay the price (excluding cash on delivery) and receive an e-mail confirmation of the order sent by the Service Provider.
c. The Service Provider will process the order after you have made the payment (except for the "cash on delivery" option) and confirmed your order. The payment deadline is 7 days.
d. Orders are processed within 1 to 7 days from the date of confirmation of order acceptance for processing. Fulfillment means completing and shipping the order. If the order cannot be completed within this time, you will receive information from the Service Provider.

2. [Making Payments]
a. The Service Provider enables payment: (a) cash on delivery (b) via the online payment operator Przelewy24 (c) bank transfer
b. Payment is made when the funds are credited to the Service Provider's account or when the funds are credited to the payment operator's system;

3. [Delivery/Collection of goods]
a. The Service Provider offers several delivery options - the choice must be made when placing the order.
b. Delivery costs are specified by the Service Provider on the website, so that you can read them before placing an order.
c. If you find any irregularities in the condition of the shipment, in particular its external damage, you should report this fact to the courier and prepare a report with him containing this information. Remember that failure to fulfill the above obligation may result in the refusal to accept your complaint.

4. [Guarantee] The Service Provider provides quality guarantees to *consumers to the same extent as he is liable under the warranty for physical defects of the goods, in accordance with the provisions of the Civil Code.

5. [Other information]
a. In case of doubt, it is assumed that the prices given in the store are gross prices.
b. The Service Provider reserves the right to refuse to process the order if, in particular: (a) you provided false data, making delivery of the parcel impossible, (b) you did not collect the parcel twice (c) you did not pay for the order on time.
c. Orders can be placed via a user account created on the Website or without creating one.

Art. 5 [Consumer rights]

1. Provisions of Art. 5 - 7 below, apply to consumers and entities exercising consumer rights under the provisions of the Civil Code.

2. The Service Provider towards persons and entities other than those referred to in section 1 above, is liable under the warranty under the terms set out in the Civil Code.

3. A consumer is a natural person who enters into a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity. Consumer rights may also be exercised by a natural person running a business, provided that the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register. and Information on Business Activity.

4. The legal basis for consumer rights is the Consumer Rights Act. Contract provisions that are less favorable to the consumer than the provisions of the Act are invalid and the provisions of the Act apply in their place.

Article 6 [Consumer right to withdraw from the contract]

1. Every person who purchases goods or services as a consumer has the right to withdraw from the contract without giving a reason.

2. In order to exercise the right to withdraw from the contract without giving a reason, you are obliged to submit a declaration of will in this respect. You can use the form at the bottom of the Regulations, but it is not obligatory. All you need to do is send us an e-mail or a handwritten letter providing your data (name, surname, residential address, telephone number or e-mail address), information about the purchased goods or services, and a declaration that you are withdrawing from the contract.

3. The 14-day period is considered met if you send us an e-mail or letter before the expiry of this period.

4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded and for this reason we are obliged to refund the payments you have incurred and you are obliged to return the purchased goods.

5. No later than 14 days from the date of receipt of the declaration of withdrawal from the contract, we will refund all payments made, including shipping costs (if you have incurred any), provided that we refund shipping costs up to the cheapest delivery option we offer. . If you have chosen a method of delivery other than the cheapest standard delivery method offered by us, we will not be obliged to refund any additional costs incurred by you.

6. We may withhold payment until we receive the goods back from you or you provide evidence of having sent them back. We will refund your payments using the same method of payment, unless you request that we refund your funds in a different way.

7. The goods should be returned no later than 14 days from the date on which you withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry. Direct costs incurred by you in returning the goods will not be reimbursed by us.

8. In the event of withdrawal from the contract, you are responsible for the reduction in the value of the returned goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.

Article 7 [Consumer rights in connection with lack of compliance with the contract]

1. The Service Provider is liable to the consumer for the lack of conformity of the goods with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the goods, specified by the Service Provider, its legal predecessors or persons acting on their behalf, is longer. The lack of conformity of the goods with the contract, which became apparent within two years from the date of delivery of the goods, is presumed to have existed at the time of delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specific nature of the goods or the nature of the lack of conformity of the goods with the contract. .

2. Consumer rights in the event of non-compliance of the goods with the contract:
a. If the goods are inconsistent with the contract, the consumer may demand that they be repaired or replaced.
b. The Service Provider may perform an exchange when the consumer requests repair, or the Service Provider may perform a repair when the consumer requests replacement, if bringing the goods into compliance with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the Service Provider.
c. If repair and replacement are impossible or would require excessive costs for the Service Provider, he may refuse to bring the goods into compliance with the contract.
d. The Consumer also has the right to submit to the Service Provider a declaration of price reduction or withdrawal from the contract in the event of one of the following events:
i. The service provider refused to bring the goods into compliance with the contract,
ii. The service provider did not bring the goods into compliance with the contract,
iii. the lack of conformity of the goods with the contract continues, even though the Service Provider has tried to bring the goods into compliance with the contract;
iv. the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first exercising the right to repair or replace the goods,
v. it is clear from the Service Provider's statement or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
e. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is significant.

Art. 8 [Complaint procedure]

1. Every person using the Website has the right to lodge a complaint, in particular persons making purchases on the Website or using services provided through the Website.

2. All complaints, comments and reservations regarding the Website and the services provided through it can be sent to: candleroomwww@gmail.com

3. In the event of complaints regarding non-compliance with the contract or warranty claims, you are obliged to provide:
a. contact details - name, surname, e-mail address, telephone number, residential address,
b. data regarding the contract or goods (digital content and digital service), so that we can identify the transaction,
c. reason for the complaint, and if you refer to physical defects of the goods, also photographic documentation of the defects,
d. Your requests

4. In the case of complaints regarding matters other than defective goods/services, you are obliged to provide:
1) contact details - name, surname and e-mail address,
2) description of the reasons for the complaint,
3) Your demands, proposals and conclusions.

5. The Service Provider undertakes to respond to the complaint within 14 days from the date of its receipt. The Service Provider responds to the complaint via e-mail.

6. Provisions specific to consumers:
a. The Service Provider repairs or replaces within a reasonable time from the moment the Service Provider was informed by the consumer about the lack of compliance with the contract, and without excessive inconvenience to the consumer, taking into account the specific nature of the goods and the purpose for which the consumer purchased them. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Service Provider.
b. The Consumer provides the Service Provider with goods subject to repair or replacement. The service provider collects the goods from the consumer at his own expense.
c. If the goods were installed before the non-conformity of the goods with the contract was discovered, the Service Provider dismantles the goods and reassembles them after repair or replacement, or commissions these activities to be performed at its own expense.
d. The reduced price must be in such proportion to the price resulting from the contract that the value of the goods not in compliance with the contract is to the value of the goods consistent with the contract.
e. The Service Provider returns the amounts due to the consumer as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of the price reduction.
f. In the event of withdrawal from the contract, the consumer immediately returns the goods to the Service Provider. The entrepreneur shall refund the price to the consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
g. The Service Provider refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for him.

Art. 9 [User account]

1. The User may create an account on the Website. This is a free service.

2. Having an active account is a condition for making purchases on the Website.

3. The account is created via a dedicated form.

4. Access to the account takes place after the user provides the login and password set by him. The password should be kept confidential by the user.

5. The account may be deleted by the user at any time.

Art. 10 [Newsletter]

1. The newsletter subscription service is free. It involves the Service Provider sending commercial information about promotions and special offers of the Service Provider. By subscribing to the newsletter, you consent to the Service Provider sending commercial information to the e-mail address you provided.

2. You can unsubscribe from the newsletter at any time by using the unsubscribe option included in the newsletter message or by contacting the Service Provider.

Art. 11 [Comments]

1. You can post comments on the Website.

2. The Service Provider reserves the right to delete comments without giving a reason.

Article 12 [Dispute resolution]

1. By accepting these regulations, you agree that in the event of a dispute, we will try to resolve it jointly and amicably. The time for negotiations will be 3 months from the date of submitting claims by me or you. If we do not find a solution to end the dispute within the specified period, we will be able to submit our claims to a common court.

2. In the event of providing services to a consumer residing in a country other than Poland, we agree that the case will be heard in accordance with Polish law. This agreement does not deprive you of the protection afforded to you under provisions that cannot be excluded by contract and law.

3. I consent to out-of-court resolution of disputes. If you want to report a case against me, you can do it electronically at: https://webgate.ec.europa.eu/odr/main/index.cfmevent=main.home.show&lng=PL

Article 13 [Protection of personal data]

1. The Service Provider is the data controller within the meaning of the provisions on the protection of personal data (GDPR and others). Information about the principles of data processing by the Service Provider is included in the Privacy Policy available at: https://candleroom.pl/pages/polityka-prywatnosci

Article 14 [Model contract withdrawal form]

declaration template:

[SAMPLE WITHDRAWAL FORM]

(this form should be completed and returned only if you wish to withdraw from the contract)

• Recipient: ...* enter your details here.
• I/We(*) hereby inform(*) about my/our withdrawal from the contract for the sale of the following items(*) contract for the delivery of the following items(*) contract for specific work consisting in the performance of the following items(*)/for the provision of the following service( *)
• Date of conclusion of contract(*)/acceptance(*)
• Name and surname of consumer(s)
• Consumer(s) address
• Signature of the consumer(s) (only if the form is sent on paper)
• Date

(*) Delete as appropriate.