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Terms and Conditions

Terms and Conditions for Electronic Services

Article 1. General Information

  1. These Terms and Conditions govern electronic services provided through https://candleroom.pl/ (the "Website"), including the online shop operated on the Website (the "Shop").
  2. The Website is owned and its electronic services are provided by Anna Małkiewicz, a sole trader registered in Poland's Central Register and Information on Economic Activity under the business name Anna Małkiewicz, with her registered office at 31 Warszawska Street, 05-510 Konstancin-Jeziorna, tax identification number (NIP) 1131979752 (the "Service Provider").
  3. You can contact the Service Provider by email at candleroomwww@gmail.com, by telephone on +48 22 896 34 64, or by post at 31 Warszawska Street, 05-510 Konstancin-Jeziorna.
  4. These Terms and Conditions were adopted on 6 March 2024 and last updated on 15 June 2026.
  5. The Service Provider reserves the right to amend these Terms and Conditions. Customers will receive at least 14 days' notice of amendments through publication of the new version on the Website and, where an email address was provided during registration, an email notification. If you do not accept the amendments, you may terminate the agreement within 14 days of receiving the notification.
  6. Amendments do not affect sales agreements concluded before they take effect.

Article 2. Types and Scope of Services

  1. The Website provides basic information about the Service Provider's online shop.
  2. The Service Provider offers paid and free services through the Website: sale of products through the online shop; creation and maintenance of user accounts; a newsletter containing commercial information, promotions and special offers; the opportunity to publish comments and reviews; and access to information, guides and blog content published on the Website.
  3. Paid services are clearly marked so that there is no doubt that using them creates an obligation to pay.

Article 3. Technical Requirements

  1. To use the Website correctly, you need a device such as a computer, tablet or smartphone with an internet connection and an up-to-date web browser. To make purchases, you must have full legal capacity and an email address. An email address is also required to subscribe to the newsletter.
  2. Publishing unlawful content on the Website is prohibited.

Article 4. Sale of Products

1. Placing Orders

  1. To place a valid order, you must provide the information required by the order form. This information must be accurate and current.
  2. A sales agreement is concluded once you have provided the mandatory information, clicked "Buy and Pay" or an equivalent button finalising the order, selected a payment method and received the Service Provider's email confirming that the order has been placed.
  3. The Service Provider will process the order after payment, except for orders paid cash on delivery or on collection, and after confirming your order. Payment is due within 7 days unless the selected payment method or information provided when ordering specifies a different deadline.
  4. Orders are processed within 1 to 7 days of confirmation that the order has been accepted for processing. Processing means assembling and dispatching the order or preparing it for collection. If this deadline cannot be met, the Service Provider will inform you.

2. Payments

  1. The Service Provider accepts payment through Przelewy24, by payment card, BLIK, bank transfer, payment into the bank account, cash on delivery or payment on collection at the Candle Room shop in Konstancin-Jeziorna, provided that the method is available when the order is placed.
  2. Payment is considered completed when funds reach the Service Provider's account, are credited by the payment operator's system, are paid to the carrier on delivery or are paid when the order is collected from the shop.

3. Delivery and Collection

  1. The Service Provider offers several delivery options and collection from the shop. You must select an option when placing your order.
  2. Delivery costs are shown on the Website so that you can review them before ordering.
  3. If you notice any irregularities in the condition of the parcel, especially external damage, we recommend notifying the courier and completing a damage report. A report may help us assess a complaint, but not having one does not restrict a consumer's statutory rights.

4. Commercial Guarantees

Products may be covered by a commercial guarantee where this is stated in the product information or guarantee document. Such a guarantee does not exclude, limit or suspend a consumer's rights relating to goods that do not conform to the contract.

5. Other Information

  1. In case of doubt, prices displayed in the Shop are deemed to include applicable taxes.
  2. The Service Provider reserves the right to refuse to fulfil an order, particularly if you have provided inaccurate information preventing delivery, have failed to collect a parcel on two occasions, or have not paid within the deadline.
  3. You can place orders through a user account or without creating an account.

6. Price Reductions

When a product's price is reduced, the Service Provider displays the lowest price charged for that product during the 30 days before the reduction. For products offered for less than 30 days, the lowest price charged since the product was first offered for sale is displayed.

7. Product Safety - GPSR

Products are placed on the market and offered in accordance with the European Union's general product safety requirements, particularly Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR).

  1. Products must be used in accordance with their specifications, descriptions, instructions and warnings, where provided.
  2. The Service Provider undertakes to provide information about potential product hazards and to supply instructions and warnings where relevant.
  3. If a defect that may affect users' safety is identified, the Service Provider will take appropriate action, including informing customers and enabling the defective product to be returned or exchanged where required or justified by the circumstances.
  4. Customers can report product safety incidents through the Website's contact form or by emailing candleroomwww@gmail.com.
  5. If a risk to users' safety is identified, the Service Provider undertakes to inform customers about a product recall, enable the defective product to be returned or exchanged, and report the risk to the competent authorities in accordance with the GPSR where the law requires this.

Article 5. Consumer Rights

  1. Articles 5 to 7 apply to consumers and to persons entitled to exercise consumer rights under the Polish Civil Code.
  2. For persons and entities other than those referred to in paragraph 1, the Service Provider is liable under the statutory warranty rules of the Polish Civil Code.
  3. A consumer is a natural person entering into a legal transaction with a trader that is not directly related to that person's business or professional activity. Consumer rights may also be exercised by a natural person operating a business where the agreement is not professional in nature for that person, particularly in view of the business activities recorded in the Central Register and Information on Economic Activity.
  4. The legal basis for consumer rights is the Polish Consumer Rights Act. Contractual provisions less favourable to consumers than the Act are invalid and are replaced by the Act's provisions.

Article 6. Consumer Right to Withdraw from the Contract

  1. Anyone purchasing goods or services as a consumer has the right to withdraw from the contract without giving a reason.

    The withdrawal period is 14 days. For a sale of goods, it starts when the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods. If an order includes several goods delivered separately, in batches or in parts, the period starts when the last item, batch or part is received.

  2. To exercise this right, you must submit a statement of withdrawal. You may use the form at the end of these Terms and Conditions, but this is not compulsory. You can instead send an email or letter providing information that identifies the order, particularly your name, address, order number and purchased goods, together with a statement that you are withdrawing from the contract.
    1. You may also submit your statement using the Shop's electronic withdrawal function, particularly a button or form labelled "Withdraw from the Contract" or "Withdrawal from the Contract".
    2. After using this function, you will receive confirmation that your statement has been received at the email address you provide.
    3. Using the electronic withdrawal function is optional and does not prevent you from withdrawing in another way, particularly by email or in writing.
  3. The 14-day deadline is met if you submit your withdrawal statement before it expires, particularly through the Shop's electronic withdrawal function, by email or by letter.
  4. On withdrawal from a distance contract, the contract is treated as not having been concluded. The Service Provider must refund the payments received, and you must return the purchased goods.
  5. We will refund all payments, including delivery costs where paid, within 14 days of receiving your withdrawal statement. Delivery costs are refunded up to the cost of the cheapest standard delivery option we offer. If you selected a more expensive method, we are not required to refund the additional cost.
  6. We may withhold the refund until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first. We will use the same payment method as the original transaction unless you expressly agree to another method that incurs no cost to you.
  7. You must return the goods within 14 days of withdrawing from the contract. Sending them before the deadline is sufficient. You bear the direct cost of returning the goods.
  8. You are responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
  9. The right to withdraw from a distance contract does not apply in the cases specified in the Consumer Rights Act, particularly contracts:
    1. For services fully performed with the consumer's express consent, where the consumer was informed before performance began that the right to withdraw would be lost once the service was completed.
    2. For goods made to the consumer's specifications or clearly personalised.
    3. For goods liable to deteriorate or expire rapidly.
    4. For sealed goods that cannot be returned for health protection or hygiene reasons and were unsealed after delivery.
    5. For goods that, by their nature, become inseparably mixed with other items after delivery.
    6. Where the consumer expressly requested a visit for urgent repairs or maintenance. If the trader provides additional services not requested by the consumer, or goods other than replacement parts necessary for the repair or maintenance, the withdrawal right applies to those additional services or goods.
    7. For sealed audio or video recordings or computer software unsealed after delivery.

Article 7. Consumer Rights When Goods Do Not Conform to the Contract

  1. The Service Provider is liable to the consumer for a lack of conformity existing when goods are delivered and revealed within two years of delivery, unless a longer period of suitability for use was specified by the Service Provider, its legal predecessors or persons acting on their behalf. A lack of conformity revealed within two years is presumed to have existed at delivery unless the contrary is proved or this presumption is incompatible with the nature of the goods or the lack of conformity.
  2. The consumer has the following rights:
    1. If goods do not conform to the contract, the consumer may request repair or replacement.
    2. The Service Provider may replace goods when repair is requested, or repair them when replacement is requested, if the consumer's chosen remedy is impossible or would impose disproportionate costs on the Service Provider.
    3. If repair and replacement are impossible or would impose disproportionate costs, the Service Provider may refuse to bring the goods into conformity.
    4. The consumer may also request a price reduction or withdraw from the contract if:
      1. The Service Provider has refused to bring the goods into conformity.
      2. The Service Provider has not brought the goods into conformity.
      3. The lack of conformity remains despite the Service Provider's attempt to remedy it.
      4. The lack of conformity is sufficiently serious to justify a price reduction or withdrawal without first requesting repair or replacement.
      5. The Service Provider's statement or the circumstances clearly indicate that conformity will not be restored within a reasonable time or without significant inconvenience to the consumer.
    5. The consumer cannot withdraw if the lack of conformity is minor. A lack of conformity is presumed to be significant.

Article 8. Complaints Procedure

  1. Anyone using the Website, particularly those purchasing products or using its services, may make a complaint.
  2. Send complaints, comments and concerns about the Website and its services to candleroomwww@gmail.com.
  3. For complaints about non-conforming goods or commercial guarantee claims, please provide: your contact details (name, email address, telephone number and residential address); information identifying the agreement or goods and the transaction; the reason for the complaint and, for non-conformity complaints, photographs where available and helpful; and the remedy you request.
  4. For other complaints, please provide your name and email address, the reason for the complaint, and your requests, proposals or suggestions.
  5. The Service Provider undertakes to respond by email within 14 days of receiving a complaint.

    If a complaint is accepted, the Service Provider bears the costs of return, repair or replacement, including transport costs.

  6. Special provisions for consumers:
    1. The Service Provider will repair or replace the goods within a reasonable time after being informed of the lack of conformity, without significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which they were purchased. The Service Provider bears the costs of repair or replacement, particularly postage, transport, labour and materials.
    2. The consumer must make the goods available for repair or replacement. The Service Provider collects them at its own expense.
    3. If the goods were installed before the lack of conformity became apparent, the Service Provider will remove and reinstall them after repair or replacement, or arrange for this work at its own expense.
    4. The reduced price must bear the same proportion to the contractual price as the value of the non-conforming goods bears to the value of conforming goods.
    5. The Service Provider will refund sums due following a price reduction without undue delay and within 14 days of receiving the consumer's statement requesting a reduction.
    6. On withdrawal, the consumer must return the goods without undue delay. The Service Provider will refund the price without undue delay and within 14 days of receiving the goods or evidence that they have been sent back.
    7. The refund will use the same payment method as the consumer used, unless the consumer expressly agrees to another method that incurs no cost.

Article 9. User Accounts

  1. You may create a user account free of charge.
  2. An active account is not required to make purchases. Orders can also be placed without creating an account.
  3. Accounts are created through a dedicated form or another mechanism provided by the Shop.
  4. Account access uses the Shop's current login mechanism, particularly an email address, login code, login link, password or another available method.
  5. You can delete your account at any time.
  6. The Service Provider reserves the right to delete an account if the user's actions breach these Terms and Conditions, particularly by publishing unlawful content or infringing third-party rights.

Article 10. Newsletter

  1. The newsletter subscription is free. It consists of commercial information about the Service Provider's promotions and special offers. By subscribing, you consent to receiving this information at the email address you provide.
  2. You may unsubscribe at any time through the link in a newsletter email or by contacting the Service Provider.

Article 11. Comments, Reviews and Blog Content

  1. You may comment on blog content and review products where these functions are available.
  2. Reviews may come both from customers who purchased the product and from other Website users.
  3. Reviews from customers who purchased in the Shop are marked "verified reviews". Verification links the review to a particular order placed on the Website.
  4. Reviews from people who did not purchase are marked "unverified reviews".
  5. The Service Provider may publish positive and negative reviews provided they do not breach the law, accepted standards of conduct, third-party rights or these Terms and Conditions.
  6. The Service Provider may moderate or remove reviews and comments that contain vulgar or offensive content or breach accepted standards of conduct; infringe the law or third-party rights; or are false or misleading.
  7. The Service Provider is not responsible for content posted by users but undertakes to act when a breach of the law or these Terms and Conditions is reported.
  8. If you believe published content breaches the law, accepted standards of conduct, third-party rights or these Terms and Conditions, report it to candleroomwww@gmail.com. Identify the content, explain your reasons and provide your contact details if you expect a response.
  9. The Service Provider may remove or restrict the visibility of such content. Where applicable law requires it, the user will be informed of the reason.

Article 12. Dispute Resolution

  1. If a dispute arises in connection with the Website, electronic services or a sales agreement, the Service Provider is willing to attempt an amicable resolution.
  2. This does not restrict the consumer's right to bring a claim before the competent court or exercise other rights under applicable law.
  3. For consumers residing outside Poland, the application of Polish law does not deprive them of protection under mandatory provisions of the law of their country of habitual residence.
  4. Consumers may use out-of-court complaint and redress procedures, particularly assistance from the relevant municipal or district consumer ombudsman, the Trade Inspection authority, or information provided by the Office of Competition and Consumer Protection.

Article 13. Personal Data Protection

  1. The Service Provider is the data controller under data protection law. Information about data processing is provided in the Privacy Policy.
  2. Personal data are processed particularly to provide electronic services, fulfil orders, handle payments, deliveries, complaints and withdrawals, and comply with legal obligations. Details are in the Privacy Policy. Separate consent is required for commercial and marketing communications by email, SMS, telephone or internet messaging services. Consent may be withdrawn at any time.

Article 14. Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To: Candle Room
31 Warszawska Street
05-510 Konstancin-Jeziorna
Email: candleroomwww@gmail.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods:

....................................................................................................

Order number, if assigned: ....................................................................................................

Date of agreement / order: ....................................................................................................

Date goods received: ....................................................................................................

Consumer's name(s): ....................................................................................................

Consumer's address(es): ....................................................................................................

Consumer's email address(es): ....................................................................................................

Consumer's signature(s), only if sent on paper: ....................................................................................................

Date: ....................................................................................................

(*) Delete as appropriate.