Refund policy

Consumer Right to Withdraw from the Contract

If you purchase goods or services as a consumer, you have the right to withdraw from the contract without giving a reason.

To exercise this right, send us a withdrawal statement. You may use the form at the end of our Terms and Conditions, but this is optional. You can instead send an email or letter with your name, address, contact details and information identifying the goods or services, stating that you wish to withdraw.

The 14-day deadline is met if you send your statement before it expires.

On withdrawal from a distance contract, the contract is treated as not having been concluded. We must refund your payments and you must return the goods.

Within 14 days of receiving your statement, we will refund your payments, including delivery costs where paid. Delivery costs are refunded up to the cost of the cheapest standard delivery option we offer. If you chose a more expensive method, we are not required to refund the additional cost.

We may withhold the refund until we receive the goods or you provide evidence that they have been sent back. We will use the same payment method unless you request a different method.

Return the goods within 14 days of withdrawing. Sending them before the deadline is sufficient. You bear the direct cost of returning the goods.

You are responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.